Recommended Reading from the Office of the Ombuds
All books are available for loan from the Office of the Ombuds or the Library


  • Christy, Susan, Working Effectively with Faculty: Guidebook for Higher Education Staff and Managers, 2010
  • Fisher, Roger and Ury, William, Getting to Yes: Negotiating Agreement without Giving In, 2nd Edition, 2011
    Library Link
  • Heen, Sheila and Stone, Douglas, Thanks for the Feedback: The Science and Art of Receiving Feedback Well, 2014
  • Patterson, Kerry et al., Crucial Conversations: Tools for Talking When the Stakes are High, 2002
  • Runde, James A., Unequaled: Tips for Building a Successful Career through Emotional Intelligence, 2013
    Library Link

Career and Life Happiness

  • Achor, Shawn, The Happiness Advantage, 2010
    Library Link
  • Csikszentmihalyi, Mihaly, Flow: The Psychology of Optimal Performance, 1990
    Library Link

Difficult Work Environments

  • Crawshaw, Laura, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace, 2007
  • Lester, Jaime, Workplace Bullying in Higher Education, 2013
  • Sutton, Robert I., The No Asshole Rule, 2007