Recommended Reading from the Office of the Ombuds
All books are available for loan from the Office of the Ombuds or the Library
Communication
- Fisher, Roger and Ury, William, Getting to Yes: Negotiating Agreement without Giving In, 2nd Edition, 2011
Library Link - Heen, Sheila and Stone, Douglas, Thanks for the Feedback: The Science and Art of Receiving Feedback Well, 2014
- Patterson, Kerry et al., Crucial Conversations: Tools for Talking When the Stakes are High, 2002
- Runde, James A., Unequaled: Tips for Building a Successful Career through Emotional Intelligence, 2013
Library Link
Career and Life Happiness
- Achor, Shawn, The Happiness Advantage, 2010
Library Link - Csikszentmihalyi, Mihaly, Flow: The Psychology of Optimal Performance, 1990
Library Link
Difficult Work Environments
- Crawshaw, Laura, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace, 2007
- Lester, Jaime, Workplace Bullying in Higher Education, 2013
- Sutton, Robert I., The No Asshole Rule, 2007