Ombuds Resources

Selected books from Ombuds lending library

Ombuds Lending Library

In addition, the Office has a number of books that you may borrow. Call us at (805) 893-3285 to check the availability of a particular book. The lending period is for two weeks.

Author Title Published
Achor, Shawn The Happiness Advantage 2010
Beer, Jennifer The Mediator's Handbook 1997
Bramson, Robert M. Coping with Difficult People 1981
Bush, Baruch and Folger, Joseph The Promise of Mediation 2005
Cartwright, Talula Managing Conflict with Peers 2003
Chaffee, Ellen Earle Rational Decisionmaking in Higher Education 1983
Cherniss, Cary and Goleman, Daniel The Emotionally Intelligent Workplace 2001
Christy, Susan Working Effectively with Faculty 2010
Csikszentmihalyi, Mihaly Flow: The Psychology of Optimal Experience 1990
Cloke, Kenneth Mediating Dangerously: The Frontiers of Conflict Resolution 2001
Cloke, Kenneth and Goldsmith, Joan Resolving Conflicts at Work: A Complete Guide for Everyone on the Job 2000
Cloke, Kenneth and Goldsmith, Joan The Art of Waking People Up 2003
Cloke, Kenneth and Goldsmith, Joan The End of Management and the Rise of Organizational Democracy 2002
Cohen, Carl and Cohen, Suzanne Lab Dynamics: Management Skills for Scientists 2005
Collins, Sandra Managing Conflict and Workplace Relationships 2005
Crawshaw, Laura Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace 2007
Deisinger, Gene, et al. The Handbook for Campus Threat Assessment and Management Teams 2008
Dressler, Larry Standing in the Fire 2010
Emerson, Brian and Loehr, Anne A Manager's Guide to Coaching: Simple & Effective Ways to Get the Best out of your Employees 2008
Fisher, Roger and Shapiro, Daniel Beyond Reason: Using Emotions as You Negotiate 2005
Fisher, Roger and Sharp, Alan Getting It Done: How to Lead When You're Not in Charge 1998
Fisher, Roger and Ury, William Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition 1981
Forni, P.M. The Civility Solution: What to Do When People Are Rude 2008
Forni, P.M. Choosing Civility: The Twenty-five Rules of Considerate Conduct 2002
Gentile, Mary C. Giving Voice to Values: How to Speak Your Mind When You Know What's Right 2010
Goleman, Daniel Working with Emotional Intelligence 1998
Goodman, Allan H. Basic Skills for the New Mediator, 2nd Edition 2005
Heen, Sheila and Stone, Douglas Thanks for the Feedback: The Science and Art of Receiving Feedback Well 2014
Hohn, Donovan Moby Duck: The True Story of 28,000 Bath Toys Lost at Sea 2011
Howard, Charles The Organizational Ombudsman: Origins, Roles, and Operations 2010
Johnson, Spencer Who Moved My Cheese?: An Amazing Way to Deal with Change 1998
Karp, David and Allena, Thom Restorative Justice on the College Campus 2004
Kidder, Tracy Mountains Beyond Mountains: The Quest of Dr. Paul Farmer, A Man Who Would Cure the World 2004
Lester, Jaime Workplace Bullying in Higher Education 2013
Luskin, Fred Forgive for Good: A Proven Prescription for Health & Happiness 2002
MacMannis, Don & Debra How's Your Family Really Doing? 10 Keys to a Happy, Loving Family 2011
Mueller, Robert Bullying Bosses: A Survivor's Guide: How to Transcend the Illusion of the Interpersonal 2005
Namie, Gary and Ruth The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job 2009
Patterson, Kerry et al. Crucial Conversations: Tools for Talking When the Stakes are High 2002
Patterson, Kerry et al. Crucial Confrontations: Tools for Resolving Broken Promises & Violated Expectations 2005
Patterson, Kerry et al. Influencer: The Power to Change Anything 2008
Pillemer, Karl 30 Lessons for Living: Tried and True Advice from the Wisest Americans 2011
Quinn, Robert E. Deep Change: Discovering the Leader Within 1996
Rosen, Mark Thank You for Being Such a Pain: Spiritual Guidance for Dealing with Difficult People 1998
Seligman, Martin E.P. "Flourish: A Visionary New Understanding of Happinness and Well-being" 2011
Sharpe, Davida and Johnson, Elinor Managing Conflict with Your Boss 2002
Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most 1999
Sullivan, Dennis and Tifft, Larry Restorative Justice: Healing the Foundations of our Everyday Lives 2001
Sutton, Robert "Good Boss, Bad Boss: How to be the Best…and Learn from the Worst" 2010
Sutton, Robert The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't 2007
Sutton, Robert Scaling Up Excellence: Getting to More without Settling for Less 2014
Tannen, Deborah Talking from 9 to 5 1994
Twale, Darla and De Luca, Barbara Faculty Incivility: The Rise of the Academic Bully Culture and What to Do About It 2008
Ursiny, Tim The Coward's Guide to Conflict 2003
Ury, William Getting Past No: Negotiating Your Way From Confrontration to Cooperation 1991
Warters, William C. Mediation in the Campus Community: Designing and Managing Effective Programs 2000